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	<title>
	Comments on: An Animated Look at Why E-Mail Is Broken	</title>
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	<link>https://mikeindustries.com/blog/archive/2006/12/why-email-is-broken</link>
	<description>A running commentary of occasionally interesting things — from Mike Davidson.</description>
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		<title>
		By: Keith		</title>
		<link>https://mikeindustries.com/blog/archive/2006/12/why-email-is-broken#comment-14189</link>

		<dc:creator><![CDATA[Keith]]></dc:creator>
		<pubDate>Tue, 30 Nov -0001 00:00:00 +0000</pubDate>
		<guid isPermaLink="false">#comment-14189</guid>

					<description><![CDATA[Hey bro.  Happy Holidays.

Anyway, I&#039;m still pretty good about returning my e-mails and I&#039;m pretty quick at it, but it&#039;s getting harder every year.  I imagine you get more e-mail than I do, and my guess is that is the #1 factor to why you have a big problem.

I really try to keep my inboxes totally, 100% clean at the end of every day and that, while taking a bit of effort, does help keep things easier to deal with on a day-to-day basis.

Having said that, I&#039;ve noticed more and more legit e-mail getting marked as junk, so I&#039;ve recently been having to tinker with that so I don&#039;t miss anything good.

One thing that almost always get&#039;s right into the trash -- those damned IKNFL conversations... ;0)]]></description>
			<content:encoded><![CDATA[<p>Hey bro.  Happy Holidays.</p>
<p>Anyway, I&#8217;m still pretty good about returning my e-mails and I&#8217;m pretty quick at it, but it&#8217;s getting harder every year.  I imagine you get more e-mail than I do, and my guess is that is the #1 factor to why you have a big problem.</p>
<p>I really try to keep my inboxes totally, 100% clean at the end of every day and that, while taking a bit of effort, does help keep things easier to deal with on a day-to-day basis.</p>
<p>Having said that, I&#8217;ve noticed more and more legit e-mail getting marked as junk, so I&#8217;ve recently been having to tinker with that so I don&#8217;t miss anything good.</p>
<p>One thing that almost always get&#8217;s right into the trash &#8212; those damned IKNFL conversations&#8230; ;0)</p>
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		<title>
		By: Mike D.		</title>
		<link>https://mikeindustries.com/blog/archive/2006/12/why-email-is-broken#comment-14190</link>

		<dc:creator><![CDATA[Mike D.]]></dc:creator>
		<pubDate>Tue, 30 Nov -0001 00:00:00 +0000</pubDate>
		<guid isPermaLink="false">#comment-14190</guid>

					<description><![CDATA[Yes, it&#039;s definitely a quantity thing.  When your quantities are manageable, email is fine. But as soon as you hit that breaking point, it just gets worse and worse. I&#039;m cooking up a separate post about this, but the crux of the problem is this:

More so than any other medium probably in history, e-mail suffers from the worst time/value exchange.  Meaning, you can spent 30 seconds writing me an e-mail which may take 15 minutes or more of actual typing to respond to. I can&#039;t think of another medium like that.  Not the phone, not text messaging, not in-person meetings, not even handwritten letters.  All of those methods of communication require a roughly equal time commitment from each side.

More on this soon...]]></description>
			<content:encoded><![CDATA[<p>Yes, it&#8217;s definitely a quantity thing.  When your quantities are manageable, email is fine. But as soon as you hit that breaking point, it just gets worse and worse. I&#8217;m cooking up a separate post about this, but the crux of the problem is this:</p>
<p>More so than any other medium probably in history, e-mail suffers from the worst time/value exchange.  Meaning, you can spent 30 seconds writing me an e-mail which may take 15 minutes or more of actual typing to respond to. I can&#8217;t think of another medium like that.  Not the phone, not text messaging, not in-person meetings, not even handwritten letters.  All of those methods of communication require a roughly equal time commitment from each side.</p>
<p>More on this soon&#8230;</p>
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		<title>
		By: Keith		</title>
		<link>https://mikeindustries.com/blog/archive/2006/12/why-email-is-broken#comment-14191</link>

		<dc:creator><![CDATA[Keith]]></dc:creator>
		<pubDate>Tue, 30 Nov -0001 00:00:00 +0000</pubDate>
		<guid isPermaLink="false">#comment-14191</guid>

					<description><![CDATA[Totally true.  I don&#039;t know how many times (at least 2-3 a month) I get an e-mail from someone I don&#039;t know wanting a quote, to ask me questions for a school report, advice, etc.  I do appreciate why I get those things, and I&#039;m happy to respond, but the amount of effort required to respond is usually disproportionate to the effort put into the actual request.

Anyway, I&#039;m interested to see what you&#039;ve got to say about it.]]></description>
			<content:encoded><![CDATA[<p>Totally true.  I don&#8217;t know how many times (at least 2-3 a month) I get an e-mail from someone I don&#8217;t know wanting a quote, to ask me questions for a school report, advice, etc.  I do appreciate why I get those things, and I&#8217;m happy to respond, but the amount of effort required to respond is usually disproportionate to the effort put into the actual request.</p>
<p>Anyway, I&#8217;m interested to see what you&#8217;ve got to say about it.</p>
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		<title>
		By: Christian Watson		</title>
		<link>https://mikeindustries.com/blog/archive/2006/12/why-email-is-broken#comment-14192</link>

		<dc:creator><![CDATA[Christian Watson]]></dc:creator>
		<pubDate>Tue, 30 Nov -0001 00:00:00 +0000</pubDate>
		<guid isPermaLink="false">#comment-14192</guid>

					<description><![CDATA[I can just about keep on top of my work email, but when it comes to personal email I&#039;m lousy.

I just don&#039;t have the time or motivation in the evening to write more than a few quick sentences, especially if it&#039;s been an email-heavy day.

And when it comes to work inquiries that are one sentence long... well, mostly they get deleted. Not the sort of client I&#039;d probably want to work with anyway.]]></description>
			<content:encoded><![CDATA[<p>I can just about keep on top of my work email, but when it comes to personal email I&#8217;m lousy.</p>
<p>I just don&#8217;t have the time or motivation in the evening to write more than a few quick sentences, especially if it&#8217;s been an email-heavy day.</p>
<p>And when it comes to work inquiries that are one sentence long&#8230; well, mostly they get deleted. Not the sort of client I&#8217;d probably want to work with anyway.</p>
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		<title>
		By: gb		</title>
		<link>https://mikeindustries.com/blog/archive/2006/12/why-email-is-broken#comment-14193</link>

		<dc:creator><![CDATA[gb]]></dc:creator>
		<pubDate>Tue, 30 Nov -0001 00:00:00 +0000</pubDate>
		<guid isPermaLink="false">#comment-14193</guid>

					<description><![CDATA[I don&#039;t get anywhere near the amount of email (well, at least personal, direct email... I get more spam than Hawaii), but I&#039;ve worked hard on prioritising what I do get, mostly because a lot of it is now being forwarded to my blackberry, and the incessant new email noise is driving me nuts. First thing was to get some serious spam filtering (either through a first stage of Gmail&#039;s filter or Spam Assassin on my local accounts, then a second stage of Spam Sieve on my mac), which has made a very noticeable difference. Then I set up two smart folders in Mail.app to show only Today&#039;s Mail or Yesterday&#039;s Mail. From there I either read and respond, read and delete or use MailTags to mark a priority and save for later (Those emails show up in a third smart folder, which I check look at on a daily basis). But even more importantly, I&#039;m starting the daunting task of weeding out the emails I don&#039;t need: the advertising emails that I signed up for when buying something online, the update/newsletter type stuff that I can more efficiently deal with via a feed, and short conversation / question emails that would be best sent via IM or a text message. I&#039;ve got my fingers crossed that this will make email more useful and direct, and hopefully when my freelance workload picks up it&#039;ll be easier to deal with.]]></description>
			<content:encoded><![CDATA[<p>I don&#8217;t get anywhere near the amount of email (well, at least personal, direct email&#8230; I get more spam than Hawaii), but I&#8217;ve worked hard on prioritising what I do get, mostly because a lot of it is now being forwarded to my blackberry, and the incessant new email noise is driving me nuts. First thing was to get some serious spam filtering (either through a first stage of Gmail&#8217;s filter or Spam Assassin on my local accounts, then a second stage of Spam Sieve on my mac), which has made a very noticeable difference. Then I set up two smart folders in Mail.app to show only Today&#8217;s Mail or Yesterday&#8217;s Mail. From there I either read and respond, read and delete or use MailTags to mark a priority and save for later (Those emails show up in a third smart folder, which I check look at on a daily basis). But even more importantly, I&#8217;m starting the daunting task of weeding out the emails I don&#8217;t need: the advertising emails that I signed up for when buying something online, the update/newsletter type stuff that I can more efficiently deal with via a feed, and short conversation / question emails that would be best sent via IM or a text message. I&#8217;ve got my fingers crossed that this will make email more useful and direct, and hopefully when my freelance workload picks up it&#8217;ll be easier to deal with.</p>
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		<title>
		By: Dan		</title>
		<link>https://mikeindustries.com/blog/archive/2006/12/why-email-is-broken#comment-14194</link>

		<dc:creator><![CDATA[Dan]]></dc:creator>
		<pubDate>Tue, 30 Nov -0001 00:00:00 +0000</pubDate>
		<guid isPermaLink="false">#comment-14194</guid>

					<description><![CDATA[Off topic...I&#039;m trying to learn Flash by example.  Feel like posting the .fla?]]></description>
			<content:encoded><![CDATA[<p>Off topic&#8230;I&#8217;m trying to learn Flash by example.  Feel like posting the .fla?</p>
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		<title>
		By: Eric Meyer		</title>
		<link>https://mikeindustries.com/blog/archive/2006/12/why-email-is-broken#comment-14195</link>

		<dc:creator><![CDATA[Eric Meyer]]></dc:creator>
		<pubDate>Tue, 30 Nov -0001 00:00:00 +0000</pubDate>
		<guid isPermaLink="false">#comment-14195</guid>

					<description><![CDATA[I hear ya, brother.  My situation is, unfortunately, about the exact opposite of your Nirvana scenario: for me, &quot;Spam&quot; is checked, the speed is maxed at Fast, and the load is just two or three ticks below Overloaded-- I do get off occasional replies.

The only difference in my case is I don&#039;t throw out anything legitimate.  Instead, it all just sits in my Inbox (or one of dozens of folders to which filters auto-dump the stuff) to remind me how far behind I am, and how I&#039;ll never, ever catch up.  So to reflect my scenario, all the spam would get dumped in the Trash, and the incoming would just keep piling up and up and up and up and...

This is why I&#039;d love to see e-mail postage rates adopted, using a system where everyone could set their own rates.  That way we could all just crank up our incoming price until the incoming mail dropped to a manageable level, and leave it there until it needed to be raised again.  Hell, just for that, I&#039;d volunteer to contribute most or all of my e-mail postage profits to charity.]]></description>
			<content:encoded><![CDATA[<p>I hear ya, brother.  My situation is, unfortunately, about the exact opposite of your Nirvana scenario: for me, &#8220;Spam&#8221; is checked, the speed is maxed at Fast, and the load is just two or three ticks below Overloaded&#8211; I do get off occasional replies.</p>
<p>The only difference in my case is I don&#8217;t throw out anything legitimate.  Instead, it all just sits in my Inbox (or one of dozens of folders to which filters auto-dump the stuff) to remind me how far behind I am, and how I&#8217;ll never, ever catch up.  So to reflect my scenario, all the spam would get dumped in the Trash, and the incoming would just keep piling up and up and up and up and&#8230;</p>
<p>This is why I&#8217;d love to see e-mail postage rates adopted, using a system where everyone could set their own rates.  That way we could all just crank up our incoming price until the incoming mail dropped to a manageable level, and leave it there until it needed to be raised again.  Hell, just for that, I&#8217;d volunteer to contribute most or all of my e-mail postage profits to charity.</p>
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		<title>
		By: Sid Upadhyay		</title>
		<link>https://mikeindustries.com/blog/archive/2006/12/why-email-is-broken#comment-14196</link>

		<dc:creator><![CDATA[Sid Upadhyay]]></dc:creator>
		<pubDate>Tue, 30 Nov -0001 00:00:00 +0000</pubDate>
		<guid isPermaLink="false">#comment-14196</guid>

					<description><![CDATA[Mike, that flash example is the shit!

But on the topic at hand, I used to have a small problem about not replying certain emails. I think I actually once marked something as unread just so I would get to it later, later ended up being 2 months later... Now one I just make practicing the inbox while at school so I have a better idea of how much time I would need to set aside to actually reply and deal with things. I could help to also break it up into multiple emails all going to one account. So that lists and such go to one account, personal stuff to one, work related to one, and finally a public addy for the world to know. Then just have them all go to one main account and be sorted into folders, so you have a bit more order to it all. But that requires too much effort initially ;-)

Best of luck with the madness!]]></description>
			<content:encoded><![CDATA[<p>Mike, that flash example is the shit!</p>
<p>But on the topic at hand, I used to have a small problem about not replying certain emails. I think I actually once marked something as unread just so I would get to it later, later ended up being 2 months later&#8230; Now one I just make practicing the inbox while at school so I have a better idea of how much time I would need to set aside to actually reply and deal with things. I could help to also break it up into multiple emails all going to one account. So that lists and such go to one account, personal stuff to one, work related to one, and finally a public addy for the world to know. Then just have them all go to one main account and be sorted into folders, so you have a bit more order to it all. But that requires too much effort initially ;-)</p>
<p>Best of luck with the madness!</p>
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		<title>
		By: Don		</title>
		<link>https://mikeindustries.com/blog/archive/2006/12/why-email-is-broken#comment-14197</link>

		<dc:creator><![CDATA[Don]]></dc:creator>
		<pubDate>Tue, 30 Nov -0001 00:00:00 +0000</pubDate>
		<guid isPermaLink="false">#comment-14197</guid>

					<description><![CDATA[Well that explains why I haven&#039;t heard from you ... ;-)

I find that having a couple of boxes really helps me.  I drag the reply to&#039;s to a box that will get replies.  I instantly delete almost all jokes, etc.

Spam filtering helps a lot.  But like anything else, you need to invest the time where it matters and communication with people matters.

Consider a priority email address for the hot projects or special people.

I never have a problem responding to some kid wanting some info, but I usually answer much of it with a question ... why ask me what you can find on google?  If you want me to do the work for you  ... well, I probably won&#039;t.  On the other hand I think I have a pretty good sense when I am legitmately being asked for help by someone who needs a little.  I&#039;ve been helped by plenty of people over the years.

Don&#039;t write the long response right off.  Send a quick one back that asks a follow-up question on context, etc.  Answer the second one when it comes back.

If someone asks you twelve questions, consider answering one or two and ask them if they can send them a couple at a time in the order of importance to more fully get answers.  Amazing how that will get them off and running on their own.

Those are a few of my tips Mike, but like asking what people think about the real estate market and getting people who answer, you just made a withdrawl ... did you already have enough deposits? It&#039;s how the web and the world are to my way of thinking.  Do unto others as ... well you know the saying.

Have a great new year and you promised an update on your running ...]]></description>
			<content:encoded><![CDATA[<p>Well that explains why I haven&#8217;t heard from you &#8230; ;-)</p>
<p>I find that having a couple of boxes really helps me.  I drag the reply to&#8217;s to a box that will get replies.  I instantly delete almost all jokes, etc.</p>
<p>Spam filtering helps a lot.  But like anything else, you need to invest the time where it matters and communication with people matters.</p>
<p>Consider a priority email address for the hot projects or special people.</p>
<p>I never have a problem responding to some kid wanting some info, but I usually answer much of it with a question &#8230; why ask me what you can find on google?  If you want me to do the work for you  &#8230; well, I probably won&#8217;t.  On the other hand I think I have a pretty good sense when I am legitmately being asked for help by someone who needs a little.  I&#8217;ve been helped by plenty of people over the years.</p>
<p>Don&#8217;t write the long response right off.  Send a quick one back that asks a follow-up question on context, etc.  Answer the second one when it comes back.</p>
<p>If someone asks you twelve questions, consider answering one or two and ask them if they can send them a couple at a time in the order of importance to more fully get answers.  Amazing how that will get them off and running on their own.</p>
<p>Those are a few of my tips Mike, but like asking what people think about the real estate market and getting people who answer, you just made a withdrawl &#8230; did you already have enough deposits? It&#8217;s how the web and the world are to my way of thinking.  Do unto others as &#8230; well you know the saying.</p>
<p>Have a great new year and you promised an update on your running &#8230;</p>
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		<title>
		By: evanm		</title>
		<link>https://mikeindustries.com/blog/archive/2006/12/why-email-is-broken#comment-14198</link>

		<dc:creator><![CDATA[evanm]]></dc:creator>
		<pubDate>Tue, 30 Nov -0001 00:00:00 +0000</pubDate>
		<guid isPermaLink="false">#comment-14198</guid>

					<description><![CDATA[This is sort of off-topic, but I&#039;m still getting your ads even clicking through via bloglines. A mystery!]]></description>
			<content:encoded><![CDATA[<p>This is sort of off-topic, but I&#8217;m still getting your ads even clicking through via bloglines. A mystery!</p>
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		<title>
		By: Mike D.		</title>
		<link>https://mikeindustries.com/blog/archive/2006/12/why-email-is-broken#comment-14199</link>

		<dc:creator><![CDATA[Mike D.]]></dc:creator>
		<pubDate>Tue, 30 Nov -0001 00:00:00 +0000</pubDate>
		<guid isPermaLink="false">#comment-14199</guid>

					<description><![CDATA[evanm: Do you have cookies blocked maybe?]]></description>
			<content:encoded><![CDATA[<p>evanm: Do you have cookies blocked maybe?</p>
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		<title>
		By: Jason Beaird		</title>
		<link>https://mikeindustries.com/blog/archive/2006/12/why-email-is-broken#comment-14200</link>

		<dc:creator><![CDATA[Jason Beaird]]></dc:creator>
		<pubDate>Tue, 30 Nov -0001 00:00:00 +0000</pubDate>
		<guid isPermaLink="false">#comment-14200</guid>

					<description><![CDATA[If you were to:&lt;ul&gt;&lt;li&gt;Change the white planes to RSS Symbols&lt;/li&gt;&lt;li&gt;Change the green planes to comment bubbles&lt;/li&gt;&lt;li&gt;Change my Inbox to &quot;Google Reader&quot;&lt;/li&gt;&lt;li&gt;Add a &quot;Marked as Read, but probably not...&quot; sticker to the trashcan&lt;/li&gt;&lt;/ul&gt;
...then you&#039;d have a good illustration of the way I feel about my RSS subscriptions now.]]></description>
			<content:encoded><![CDATA[<p>If you were to:</p>
<ul>
<li>Change the white planes to RSS Symbols</li>
<li>Change the green planes to comment bubbles</li>
<li>Change my Inbox to &#8220;Google Reader&#8221;</li>
<li>Add a &#8220;Marked as Read, but probably not&#8230;&#8221; sticker to the trashcan</li>
</ul>
<p>&#8230;then you&#8217;d have a good illustration of the way I feel about my RSS subscriptions now.</p>
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		<title>
		By: Greg P.		</title>
		<link>https://mikeindustries.com/blog/archive/2006/12/why-email-is-broken#comment-14201</link>

		<dc:creator><![CDATA[Greg P.]]></dc:creator>
		<pubDate>Tue, 30 Nov -0001 00:00:00 +0000</pubDate>
		<guid isPermaLink="false">#comment-14201</guid>

					<description><![CDATA[I used to work with a project manager who would email me something constantly (usually a stupid question) and then immediately walk over to talk about it - wanting to know if I had any questions about it (and I hadn&#039;t even received the emails yet). 

This happened reguarly 10-15 times a day and usually started around 8:15am. It got old real quick.

I feel your pain on abuse of email. I eventually just turned off my email client and only checked it a few times a day. Didn&#039;t stop him from walking over though since he was only 2 cubes away.]]></description>
			<content:encoded><![CDATA[<p>I used to work with a project manager who would email me something constantly (usually a stupid question) and then immediately walk over to talk about it &#8211; wanting to know if I had any questions about it (and I hadn&#8217;t even received the emails yet). </p>
<p>This happened reguarly 10-15 times a day and usually started around 8:15am. It got old real quick.</p>
<p>I feel your pain on abuse of email. I eventually just turned off my email client and only checked it a few times a day. Didn&#8217;t stop him from walking over though since he was only 2 cubes away.</p>
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		<title>
		By: Isaac Lin		</title>
		<link>https://mikeindustries.com/blog/archive/2006/12/why-email-is-broken#comment-14202</link>

		<dc:creator><![CDATA[Isaac Lin]]></dc:creator>
		<pubDate>Tue, 30 Nov -0001 00:00:00 +0000</pubDate>
		<guid isPermaLink="false">#comment-14202</guid>

					<description><![CDATA[Email isn&#039;t unique as a way to have an unbalanced conversation -- your boss can send you a request by phone, email, fax, instant message, or in person to, say, report on the suitability of technology X versus Y for project J and you can end up investing a lot more time producing the report than the requestor will spend digesting it. However, written communication is most effective for these types of requests (to avoid ambiguity), and email is for most more readily set up for archiving the requests than other methods.]]></description>
			<content:encoded><![CDATA[<p>Email isn&#8217;t unique as a way to have an unbalanced conversation &#8212; your boss can send you a request by phone, email, fax, instant message, or in person to, say, report on the suitability of technology X versus Y for project J and you can end up investing a lot more time producing the report than the requestor will spend digesting it. However, written communication is most effective for these types of requests (to avoid ambiguity), and email is for most more readily set up for archiving the requests than other methods.</p>
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		<title>
		By: Matt Simpson		</title>
		<link>https://mikeindustries.com/blog/archive/2006/12/why-email-is-broken#comment-14203</link>

		<dc:creator><![CDATA[Matt Simpson]]></dc:creator>
		<pubDate>Tue, 30 Nov -0001 00:00:00 +0000</pubDate>
		<guid isPermaLink="false">#comment-14203</guid>

					<description><![CDATA[That animation could describe my email situation too, if there was a slider to increase the amount of spam, anyway.]]></description>
			<content:encoded><![CDATA[<p>That animation could describe my email situation too, if there was a slider to increase the amount of spam, anyway.</p>
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