Comments on: Jet Blue’s Masterful Approach

By: Suzanne

Suzanne — Sun, 08 Aug 2010 08:07:28 +0000

I worked for JetBlue. They treat customers well but employees (crewmembers) not so well. Most of the big 6 departments(pilots, flight attendants, customer service, reservations, technicians, etc) are trying to unionize.

By: Scott

Scott — Mon, 05 Jul 2010 02:59:00 +0000

jetBlue is the best, but I wish everyone would stop calling them a “low cost airline.” They have great deals to Florida, other than that they are consistently higher than every other airline.

By: Rider

Rider — Wed, 12 Sep 2007 11:46:11 +0000

This was a lucky day for all participants. Does feel good to read such an article close after 911 anniversary.

By: Anonymous

Anonymous — Tue, 30 Nov -0001 00:00:00 +0000

JetBlue is a very impressive company! I'm a big fan and I've never even flown them. Sadly they do not fly out of any airports by me. If you find their company philosophy interesting then I highly recommend Blue Streak: Inside jetBlue, the Upstart that Rocked an Industry by Barbara Peterson.

By: Bryan Veloso

Bryan Veloso — Tue, 30 Nov -0001 00:00:00 +0000

If I can take JetBllue, I will. Although, I never get any sleep on those flights because I’m always stuck watching TV. I’ve read a lot about the company and their CEO really impresses me (unlike the Ballmer example in my blog). It’s just such a great experience overall and I wouldn’t recommend any other.

By: Steve Ray

Steve Ray — Tue, 30 Nov -0001 00:00:00 +0000

JetBlue is great. I’ve flown them three times now and had great experiences every time. They rock.

By: ethan

ethan — Tue, 30 Nov -0001 00:00:00 +0000

You can steer without front tires. They used differential braking to do so. In fact a lot of small private plans don’t have a steerable front gear (its free castering), and rely entirely on differential braking.

Just me being pedantic :)

Having flown JetBlue, I agree with you. The most interesting thing about flying them is how damn quiet flights are. For the whole duration of it, eyes are on screens, ears covered by headphones. It gets kind of creepy.

By: Collin

Collin — Tue, 30 Nov -0001 00:00:00 +0000

I flew Jet Blue a long while back. The TV’s didn’t work but I imagine that was just a temporary problem. The flight was ok though. If I’m not mistaken they are also one of the cheaper airlines to fly as well.

Is it just me or do other airlines have some strange torture of their passengers setup by always playing re-runs of the show Becker with Ted Danson?

By: Caleb Jaffa

Caleb Jaffa — Tue, 30 Nov -0001 00:00:00 +0000

A few times a year some friends and I hop down to Southern California out of Salt Lake on Jet Blue. You don’t fully realize how much better Jet Blue is than other airlines until you fly another airline soon afterwards. I am now a 100% loyal customer if I can fly on Jet Blue to my destination, which thankfully hasn’t been a problem yet.

By: Steve Williams

Steve Williams — Tue, 30 Nov -0001 00:00:00 +0000

I was working late (UK) and had Sky News showing but muted and turned on the sound to see what was going on… I too was really impressed how the front gear held out – perfect results in the FMEA (failure mode effects analysis) sense.

So long as the cause doesn’t turn out to be shoddy maintenance, I think this incident will actually benefit Jet Blue from the positive comments and outcome. I was also glad nobody got hurt.

By: Brady J. Frey

Brady J. Frey — Tue, 30 Nov -0001 00:00:00 +0000

Great to see, especially now when older companies like United and like are treating their customers worse, and running themselves into bankrupcies annually.

I’ve liked flying JetBlue before, I had wished they flew to Chicago so I can visit family, though they hit every other major city. My only gripe with them was after 9/11, they voluntarily gave all passenger information (including credit cards, SS#, and the like) to the FBI to help spawn the do-not-fly list. That being said, so did a majority of other carriers.

By: Jay

Jay — Tue, 30 Nov -0001 00:00:00 +0000

Most people can’t even drive that straight… nevermind land a plane with a crooked front landing gear that straight!

By: Dustin Diaz

Dustin Diaz — Tue, 30 Nov -0001 00:00:00 +0000

Now that’s the kind of pilot I want flying my planes. Must have been crazy watching themselves on TV.

By: John

John — Tue, 30 Nov -0001 00:00:00 +0000

I've flown Jet Blue a few times. Everything about the airline is great except for two things.

Frequent flier program stinks - You accrue points with them instead of miles. To get a free ticket you must earn 100 points. The problem is that the most you can get domestically 24 (coast-to-coast). So they make you fly an additionall 5th flight to get you over the 100 point hump. And your "points" expire after one year.
They have some very weird rules about rescheduling flights and flying standby. For instance, if you know you are going to miss a flight, you can only reschedule before the flight actually takes off. Call after the flight leaves and you're out a ticket. Additionally, if you choose to fly standby and don't get on a flight the same day, you lose your ticket.

By: Chad Edge

Chad Edge — Tue, 30 Nov -0001 00:00:00 +0000

I agree with the positive PR, the good feelings overall; however, the stations showed raw, live footage of the landing with no idea what the potential outcome. This frightens the hell out of me.

What would have happened if the landing weren’t smooth or, heaven forbid, the landing was a disaster and death ensued? We’re glued to our TV’s, watching this footage. This brings back feelings of 9/11 to be sure (that “the air has been sucked out of the room” feeling). It’s silly to compare the two events, but seeing raw, live footage like that terrifies me (and I’m no proponent to censorship).

How does everyone feel about live footage like this, taking into consideration that we might have witnessed something disastrous?